Employee Benefit Plans
Employee and Family Assistance Program
Call 1.833.371.2314 to connect to your TELUS Health EFAP
Health care is a demanding field, requiring the dedication and vigilance of front-line workers to save lives and keep people healthy. That’s why participating employers are ensuring that health workers have the supports they need.
The Employee and Family Assistance Program (EFAP) administered by 3sHealth provides a variety of professional support resources and tools to help health-care employees deal with all sorts of challenges. EFAP service provider TELUS Health offers a wide range of immediate and voluntary supports to help eligible plan members and their families face all manner of issues, from everyday challenges to complex problems and everything in between.
These services are always free of charge and completely confidential, paid in advance by your organization to ensure you can get the help you need with total privacy. No one, including your employer, will ever know that you have used these services unless you choose to tell them.
Plan members can access confidential, professional help for any work, health, or life concern 24 hours a day by calling the TELUS Health Care Access Centre toll-free at 1.833.371.2314 anytime, by visiting one.TELUSHealth.com, or by downloading the TELUS Health One app.
Solutions for Your Work, Health, and Life Concerns
The Support and Resources page of TELUS Health’s website offers videos, articles, podcasts, expert Q and As, and other materials covering a variety of health and wellness related topics. The tabs below provide more detail on:
Every family is different, with different personalities, stressors, and life events or milestones with which you will have to deal. This section can provide guidance on topics like becoming a parent, child care and parenting, family relationships, legal matters, older relatives, and death or loss.
Working in health care can stress on your body and your mind. TELUS Health offers information and advice on addition, children’s safety and mental health, health-care providers and insurance, mental health and supports, developing healthy habits, maintaining physical health, and senior health.
Life is unpredictable, and we often find ourselves dealing with unexpected situations or circumstances with no idea what to do. Click here for more information on dealing with big changes or unexpected life events, such as legal issues like divorce and separation or end of life planning, retirement, personal relationships, disabilities, moving, and how to respond in a crisis like natural disasters or domestic abuse.
Need help with your taxes? Unsure where to start when it comes to investing? Struggling to get by and need advice on how to budget properly? This section has plenty of advice on the financial challenges that may present themselves, such as investing, retirement planning, dealing with fraud or identity theft, budgeting, managing debt, and saving money.
We spend a significant portion of our life in the workplace, but if you want to level up your career or improve your relationships while on the job, it can be hard to know where to begin. TELUS Health offers resources that can help with your career development, improve your communication with coworkers and managers, and manage your work day.
Quality Assurance Review
The EFAP provides resources to help plan members resolve complex issues, everyday challenges, and everything in between. If you have concerns about your interaction with TELUS Health, complete the form to begin the review process.
The Quality Assurance Review Process is in place for two reasons:
- To ensure that the employee or eligible dependent can access support when, where, and how they want it.
- To gather feedback, provide coaching (where necessary), and to ensure that service delivery concerns are addressed in a timely fashion.
Your submission is confidential. All forms are viewed only by the Provincial EAP Coordinator, who will work with TELUS Health to resolve those concerns.
Related Files
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TELUS Health EFAP Brochure
This brochure provides a general overview of the TELUS Health EFAP. -
TELUS Health EFAP FAQ
Get answers to common questions about your TELUS Health EFAP. -
TELUS Health EFAP Counselling Services
From time to time, we all need support to deal with an issue or challenge. Access help through your EFAP.
Related Links
- TELUS Health Privacy Policy
The management of personal information is fundamental to TELUS Health's services. TELUS Health is committed to protecting your privacy.