Careers

Job Summary

Are you passionate about delivering exceptional customer service and making a meaningful impact in people’s lives? 3sHealth is looking for dedicated and enthusiastic Benefit Services Officers to join our Employee Benefits team.

In this role, you’ll be the first point of contact for our 46,000 plan members, 20,000 retirees, and participating employer and union partners, providing outstanding support via phone, email, and live chat. You’ll help guide them through the Employee Benefit Plans we proudly administer, ensuring a smooth and positive experience every step of the way.

What we offer

At 3sHealth, we value our culture of collaboration and continuous improvement, and we have been named one of Saskatchewan’s Top Employers for the past ten years. We are an organization dedicated to employee engagement and proudly celebrate our commitment to truth and reconciliation and diversity and inclusion initiatives.

We currently have two temporary full-time one-year opportunities available, with the possibility of extension. The salary range for this position is $53,796 to $69,933, and this opportunity is located in our office in Regina, Saskatchewan. We also offer comprehensive benefits, including:

• Four weeks’ vacation leave upon initial hire and 12 scheduled days off (pro-rated);
• Enhanced dental and extended health plans;
• Group Life insurance coverage;
• Flexible spending accounts (employees can choose between the health spending account and the lifestyle spending account); and
• A robust Employee and Family Assistance Program (EFAP) that includes counselling, legal, and financial services, and more.

At 3sHealth, we believe in fostering a supportive and collaborative workplace where your contributions truly matter. If you're ready to grow your career while making a difference, we’d love to hear from you! 

Required Qualifications

Undergraduate degree or diploma, or equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Strong communication skills and a genuine desire to help others
• Ability to acquire and maintain a comprehensive knowledge of all Employee Benefits plan provisions and operating procedures, and become a knowledgeable and productive user of various member databases
• Ability to identify root causes of issues and develop/recommend solutions
• Ability to manage conflict in real time and focus on problem solving
• Ability to manage time and set personal goals and priorities to achieve department results
• Ability to understand customer needs and identify improvement opportunities
• Ability to work efficiently and effectively as part of a cross-functional team
• Advanced knowledge of MS Office Suite and related software, including SharePoint
• Basic knowledge of mathematical concepts and applications used in the financial industry
• Commitment to client service, teamwork, and collaboration
• Excellent written and verbal communication skills and high attention to detail
• Certification as an Employee Benefits Specialist would be considered an asset
• Knowledge of lean processes would be considered an asset

Experience

Experience in benefits administration or customer service, ideally in a call centre environment.

How to Apply

Prior to commencing employment with 3sHealth, the selected candidate will be required to complete a criminal record check.  

We thank all interested candidates; however, only those chosen for an interview will be contacted.

To apply, please click the button below.